Support Policy for Car Tool India

Effective Date: November 19, 2025

At Car Tool India, we are committed to providing our customers with reliable and knowledgeable support for all automotive diagnostic tools and equipment purchased through our website. Please review our Support Policy below for details about availability, support channels, and scope of assistance.

Support Availability

• Support Hours: Monday to Saturday, 11:00 AM to 6:00 PM IST

• Support Holidays: Support is not available on national holidays and festival holidays.

Support Channels

Support requests may be made via phone, email, or other authorized channels. Our team will respond during business hours and strive for timely resolution.

Free Customer Support Services

We offer the following complimentary support to all our customers:

• Product Usage Guidance: Instructions and help for effective product use

• Product Installation & Activation: Assistance with installing and activating purchased products

• Purchased Software Installation (Remote): Free remote installation of eligible purchased software

• On-Vehicle Demonstration: Free demonstrations of equipment use on vehicles

• Equipment Usage: Training and explanations on how to use diagnostic tools and accessories

• Vehicle Diagnosis:

  • Special functions, live data access, and actuation tests based on product capabilities

  • Guided support provided free of charge

Paid Remote Support

Certain support services may require paid remote assistance:

• Vehicle Diagnosis (Remote): Advanced diagnostic support beyond product features

• Module Programming & Coding (Remote): Paid remote assistance for programming and coding vehicle modules

Excluded & Limited Support Services

• Vehicle Flashing: Car Tool India provides guidance only; flashing services are not performed directly

• Immo Programming: No immobilizer programming support is available

• Module Programming & Coding: Free guided support is available; paid remote support for in-depth assistance

Contact Us

For support, please contact:
Car Tool India
Phone: +91-9109565095 / +91-9301790431
Email: contact@cartoolindia.com